Welcome to Support Center

FAQ: Neovo Signage

What is Digital Signage?

Digital signage is a sub segment of signage. Digital signage’s use technologies such as LCD and LED to display content (campaigns) such as digital images, video, streaming media, and information. If connected to a network you can edit campaigns easily at any time and every location. They can be found in public spaces, transportation systems, museums, stadiums, retail stores, hotels, restaurants, and corporate buildings etc., to provide wayfinding, exhibitions, marketing and outdoor advertising.

Who can use Digital Signage?

Our system is actually suitable for everyone. For each municipal organization, for each store and each company. Anyone can work with our system! Our system is a very effective and an efficient way to get people informed on an easy way, but also to market new products, offers and to increase brand awareness. In addition, digital signage work well as signage or information board within companies. It also does not matter if you have 1 display or in multiple locations. Or multiple screens in multiple locations. Our system is flexible, easy to use and easy to manage remotely.

Where can I download CMS software for my PC?

Click here to download.

Installation

I’m not technical, can I use Neovo Signage?

Yes of course! Anyone can work with our products. We have our systems in such a user-friendly way developed that general computer knowledge and our manuals are sufficient to start with signage. If you still prefer an example, then you can watch through our tutorial page useful instructional videos. If there are any questions, you can reach our helpdesk by mail and phone. You can obtain their contact details on the contact page.

Do I need Neovo Signage Software?

Yes, to guaranty best functioning, easy management functions and full service support, we only sell  (all-in-one) media player combined with software licenses.

How to start installation?

Connect you (all-in-one) media player to power, network and display. The first time the display will show a unique code. Navigate with mouse or Android pointer to main settings of the AndroidSet correct network setting on the player (Android). Please see for more detail the “Quick Start Guide”.

Is there a maximum number of players/displays to install?

There is no maximum number of displays that can be used in combination with our software. The only thing, is the number of licenses when purchased. For each player you need a license. AG Neovo can also help with duplication of only 1 campaign over multiple display on the same location.

Different players/displays on more locations can be managed from the software, again for each player you need a license.

Can you program the display for auto turn on/off?

Yes, you can. Our system has an option to indicate that the display should go on in the morning and should go off in the evening. Or, for example, that the display is switched on during office hours, shopping hours or other flexible hours of operation. This will save your energy.

Software

Why should I choose Neovo Signage?

We can answer short: simplicity and convenience!

With our Web-based Android software is it very easy to publish a new campaign. Anyone can work on it. With the special digital signage software, the user chooses for a standard layout, or can design a customized template, for example, in the corporate branding. Upload the content and within seconds the message appears on the display. Multiple devices with the same and/or different content can be easily controlled from the same software environment. For the use of the software you need only an internet browser (and link) to create, manage and publish campaigns.

How does the software work?

Our system is actually suitable for everyone. For each municipal organization, for each store and each company. Anyone can work with our system! Our system is a very effective and an efficient way to get people informed on an easy way, but also to market new products, offers and to increase brand awareness. In addition, digital signage work well as signage or information board within companies. It also does not matter if you have 1 display or in multiple locations. Or multiple screens in multiple locations. Our system is flexible, easy to use and easy to manage remotely.

Is my customer also able to work with the software?

NeovoSignage (by AG Neovo) will offer short training to their official dealers. In this training, the software will be explained to the dealers with the option their customers can start and manage the software themselves as well. If there are any questions or additional help is needed, we offer online tutorials to guide and instruct the clients. Of course our support team or one of our staff members will be happy to help you.

Can I also play sound?

Yes, you can. The players are equipped with sound over HDMI. All AG Neovo displays with HDMI input have integrated speakers. Also our all-in-one displays and kiosk have integrated speakers. If you like to use a bigger or existing sound installation, our media player offers an extra sound output over a 3,5” Jack-output.

What kind of licenses Neovo Signage offer?

Neovo Signage is offering 1 type of license for 1 or 3 year. Additional software or intelligent functions can be purchased separately. Soon we will launch our App Store to purchase these value added software easily.

Please contact us for more information support@neovosignage.com

Why are you using an Android based platform?

The digital signage solutions of Neovo Signage are based on the Android operating system. As a result, customers can also choose to use the different widgets that Android offers.

Apple (IOS) writes with many rules and uses a closed platform. Until recently Apple’s platform wasn’t accessible for 3rth party programmers. There are too many restrictions;

The environment of Android is open to design so we are able to create the best, simple and powerful functions, to guarantee the best performances a digital signage display should offer.

The Windows platform is less stable and needs frequently updates, which will result in more development time and cost.

Android offers widgets and new widgets are easy to program. The use of additional widgets makes our platform more powerful, which will result in extra features, data implementation, IP product integration and more attractive campaigns.

What are widgets?

The well-known widgets at Android are one of the greatest benefits of using this platform. Actually a widget is a small application that can be used in a digital signage campaign. And also multiple widgets at the same time, side by side. The purpose of using a widget in a digital signage solution is mainly to display information in an interactive way. Information from the internet or from an application can be displayed. For example a weather-widget can predict the local current weather or the multiple-day prediction. So no need to first go to a Web site for the weather forecast. The widget gets the information automatically and response quick. Content or complete campaigns can change by current weather information. Do you offer a warm meal, or ice-cream?

Think also of the use of CCTV camera’s, face or sign plate recognition or their intellectual software to control public movements, control the interest of your signage or the use of a virtual reception.

FAQ: Meetboard

How to share your Meetboard app session?

You can save it locally or in the cloud, store in a USB drive and share with others via QR code or email. For detailed instructions, please refer to the User’s Manual or AG Neovo Support YouTube channel.

Does the Assistive Menu work while viewing other inputs?

Yes, but the Back and Recent Apps buttons are only available on the home screen (Android OS).

Can I install Third-party apps?

No, Meetboard does not allow any unauthorized Apps to be installed. Please contact AG Neovo Support for any project requirements.

How much storage capacity does Meetboard come with?

16 GB (14.4GB available).

Should I prepare an extra Wi-Fi dongle to connect Meetboard to the internet?

No, every Meetboard has a Wi-Fi/Bluetooth module included in the package.

Can I use Meetboard to do video conference?

Yes, for using video conference systems, please contact AG Neovo Support for additional details.

Which cameras work with Meetboard?

If you are looking for a new camera that you want to use with your Meetboard, our team has tested the following cameras and has confirmed their compatibility with Meetboard:

  •   Logitech Meetup
  •   Logitech C930E
  •   Logitech C525
  •   Logitech BCC950
  •   AVer 342 / 342+
Can I share content like meeting results via email?

Yes, before sharing via email you need to complete your email account setup in Meetboard first. For email account setup instructions, please refer to the User’s Manual or AG Neovo Support YouTube channel.

How to update the system on Meetboard?

Over-the-air (OTA) updates can be found in:
Settings -> System Update.

Why Meetboard powered off automatically?

The display is set to power off automatically when no signal is detected for more than 5 minutes in order to protect the LCD panel and reduce power consumption.

Do I need a PC to view my Office files?

No, Meetboard comes pre-loaded with WPS Office app to view Microsoft Word, Excel, PowerPoint, Google Docs and Adobe PDF format.

What kind of wall mount should be prepared for Meetboard?

None, Meetboard comes with a compatible wall mount included in the box.

Can I connect an additional PC to Meetboard?

Yes, Meetboard has 3 HDMI ports, a VGA port and touch USB ports to support external computer connections, connect both video signal (HDMI or VGA) and touch USB between your PC and Meetboard, switch to the corresponding input source using the Assistive Menu and Meetboard will work as a touch screen display.

FAQ: PID

How to use PID Software to detect AG Neovo Display on the Network?

First, make sure the IP address shown on the PID Software and Monitors’ IP address in the same domain.
e.g. PC IP Address: 192.168.1.XXX, Monitor IP Address 192.168.1.XXX

Click IP Scan on the PID Software to Search, PID Software Can Get All Monitors list.
e.g. Mobile shows Local IP: 192.168.0.146
Monitor IP Address Show: 192.168.0.151

PID Software can get different Monitor models via (RS232)?

PID Software at RS232 mode Auto Search function only support a Model
Use RS232 to control Monitor, Every Monitor need Set Different “Monitor ID”.

Which models support the UniWall (Video wall) function?

Click on the “UniWall” tab of the Windows version of the PID software to check the supported models. On the Android version the application will automatically scan only the supported models.

If the PID Software was used to lock a display’s IR function, how to unlock it using the remote?

For PD/PN/PM models use the remote controller and press “ Home+1998”.
For QM/NSD models use the remote controller, press and hold the “Info” Button for 6 Seconds

Can I use PID to setup video wall?

Yes, both Windows and Android versions support video wall setup.

Why monitors in power saving mode can’t be detected or controlled via LAN?

Because an aggressive power saving mode will turn off the Ethernet port of the displays. If you want to be able to have access to the Ethernet port while the displays are off, you need to Set Monitor “Power Saving” Function as follows:

QM/NSD: OSD Advanced Option → Power Save → Mode 4 or Mode 3.
PD/PN: Enable Eco mode by pressing ↑ + ↓ + ← + → + OK
OSD General Setting → Eco mode → Normal

Why does the “IR Remote” Control function in the PID software not Work?

QM/NSD/IFP Android-based models do not support IR Remote function..

Can I control a specific display after IP Scan?

Yes, after IP Scan, you can select one display to control.

Can PID support RS-232 command?

Yes, only Windows version supports RS-232 command.

Can PID support Ethernet Command?

Yes, both Windows and Android versions support Ethernet command

Where can I download PID software?

Digital Signage

Digital Signage

cloud

cloud